Digital Customer Engagement Solution Sales Specialist - Western US

Job Location(s) US-CA-Irvine
Posted Date 11 months ago(12/3/2020 5:13 PM)
Job ID
2020-10231
# of Openings
1
Category
Sales

Overview

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At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

 

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

 

 

About our Customer Engagement Solutions Practice:

 

We design and build solutions to help our customers engage and communicate with their customers, clients, patients, and members. ​

 

We create strategies and solutions that minimizes the effort it takes to get things done.  We create “omni-channel” solutions that include multiple communication channels such as voice, SMS, email, video, and chat to provide your customers with choice and convenience.  We also leverage Artificial Intelligence to enable self-service, improve process efficiency, and fuel a differentiated customer experience.  

 

We integrate customer communication channels with critical enterprise systems such as CRM, ERP, and commerce to ensure the best possible outcomes.

 

Job Overview:

 

Perficient currently has a career opportunity for a Digital Customer Engagement Solution Sales Specialist to support our Customer Engagement Solutions Practice in the western region. This individual will be focused selling intelligent solutions that help Fortune 1000 companies improve customer support and customer engagement.

 

This individual will have an assigned territory in the western US and will be aligned to our key partnerships in the Customer Engagement software space (Twilio and Amazon), as well as leveraging our AI relationships (Amazon, Google, IBM, Oracle, Microsoft, and Twilio). They work in an overlay capacity with our Account Developers and Account Managers in existing clients, but also have the responsibility to open new client relationships.  

 

Responsibilities

  • Manage the overall relationship and communication with key clients and have full command of their business model, application landscape and how Perficient solutions deliver value.
  • Manage and execute the entire end-to-end selling process, working closely with the Perficient delivery team (initial lead inquiry, qualification of opportunities, requirements gathering, project scope definition, effort estimation, proposal development, SOW creation, contract negotiation and closing).
  • Develop and manage key relationships with Twilio & Amazon clients and Partner Alliance personnel to drive additional new business and provide proper communication on account activity.
  • Lead and manage customer engagement opportunities from lead generation, to deal review, to negotiations and closing a deal.

Qualifications

  • Years of Experience:  5-10+ years of services sales or professional consulting experience.
  • Experience in selling customer engagement and/or contact center solutions, with exposure to omnichannel, conversational AI, and 365 customer portals.
  • A proven track record of achieving and exceeding revenue objectives in complex solutions environment at Fortune 500 clients.
  • Knowledge of/experience with structured sales methodologies, e.g., Strategic Selling, Solution Selling, SPIN, Power based Selling, Target Account Selling.
  • Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business.
  • Strong verbal, written communication, and listening skills; strong customer service and interpersonal skills.
  • Travel to client sites where needed (up to 50% travel).
  • Located near our Irvine, CA practice.
  • Excellent collaboration and team-building skills.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

 

More About Perficient

 

Perficient is a global digital consultancy transforming how the world’s leading enterprises and biggest brands connect with customers and grow their businesses. With more than 20 years in the industry and nearly 4,500 colleagues worldwide, we bring experience and expertise, speed and agility, and a healthy dose of pragmatism to drive our clients’ businesses forward.

 

Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, partners, and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

 

Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

 

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