Vlocity Technical Architect

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

Perficient is a Gold Cloud Alliance Partner offering a variety of consulting and development services for the Salesforce Sales Cloud, Service Cloud, Chatter, Communities/Portals and the Force.com platform. With experience gained from more than 3,000 cloud computing engagements, Perficient is dedicated to helping customers achieve their objectives and obtain the greatest value from their investments.

Perficient currently has a career opportunity for a Vlocity/ Salesforce Solutions Architect able to work remote for our Salesforce/Vlocity Business Unit

Job Overview:

A Solutions Architect is expected to be knowledgeable in two or more technologies within Vilocity/Salesforce and Healthcare. The Solutions Architect may or may not have a programming background, but will have expert infrastructure architecture, client presales / presentation, Healthcare, team management and thought leadership skills.

You will provide best-fit architectural solutions for one or more projects primarily in the Healthcare space; you will assist in defining scope and sizing of work; and anchor Proof of Concept developments. You will provide solution architecture for the business problem, platform integration with third party services, designing and developing complex features for clients' business needs.

Your responsibility will be to align the customer’s business requirements to the native Vlocity functionality and to construct a development plan that will deliver the desired solution.

You will have a deep knowledge of the core business processes and best practices in the customer’s industry -  and you’ll enhance that by acquiring an understanding of the specific business drivers for their program.

A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.

You’ll also be working with developers, typically in Agile scrum teams, helping them convert the business requirements into technical activities and verifying that their deliverables satisfy the acceptance criteria.

This role is considered part of the Business Unit Senior Leadership team and may mentor delivery team members.

• Own and aggressively drive forward specific areas of technology architecture. Provide architectural solutions/designs to project execution teams for implementation.
• Providing best practices and presenting additional opportunities to further leverage Salesforce and the Force.com platform
• Leading, mentoring and teaching consultants best practices for implementing Salesforce as well as executing Perficient’s implementation methodology
• Creating business requirements documentation with process flow diagrams and use case definitions
• Executing solution design activities such as data mapping, object modeling, page layout design and rule logic definitions
• Executing testing and validation to ensure that the Salesforce configuration meets the business requirements and solution design
• Lead projects within architecture. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
• Project and solution estimation and team structure definition.
• Develop Proof-of-Concept projects to validate new architectures and solutions.
• Support multiple Agile Scrum teams with planning, scoping and creation of technical solutions for the new product capabilities, through to continuous delivery to production.
• Liaise with offshore team and clients for resolving technical dependencies, issues, and risks.
• Mentor and provide architectural guidance to multiple teams building innovative applications.
• Engage with Technical Architects and technical staff to determine the most appropriate technical strategy and designs to meet business needs.

• Minimum 10 years of professional experience with Salesforce
• At least 2 project implementations that exploit the full capabilities in Healthcare working with Vlocity– is a MUST.
• You’ll have 5+ years’ experience of working on deployment teams, ideally using Agile development techniques
• You’ll have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations
• You will have extensive experience of at least one of our industry sectors telecommunications, media, insurance, health, utilities or public sector
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demo
• You’ll have the vision to help us take our company to the next leve
• In-depth knowledge of key processes in industry-specific CRM solutions (e.g. Quote to Order, MACD, Policy Management)
• Process modelling tools and best practices
• Project management tools and best practices
• Data modelling
• Systems analysis and design
• At least 3 years of experience in a professional services company, consulting firm, or agency
• Have a solid understanding of delivery methodology and lead teams in the implementation of the solution according to the design/architecture.
• Experience in project and solution estimation and team structure definition.
• Fluent and current on architecture trends with an eye on market/technical conditions and future direction.
• Experience in defining new architectures and ability to drive an independent project from an architectural stand point.
• Demonstrated success in performing work and managing complex and/or large consulting projects.
• Proficient in authoring, editing and presenting technical documents.
• Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members.
• Strong written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
• Desire to mentor younger team members and develop their skills.
• Experience working on multiple concurrent projects.
• Excellent problem-solving skills.
• Be independent and self-driven.
• Bachelor’s degree in Computer Science or related field.
• Must be open to travel.

Preferred skills and education:

• Master’s degree in Computer Science or related field
• Certification in
• Salesforce Sales/Service Cloud Consultant
• Salesforce Administrator
• Certified Scrum Master/ Certified Prod Owner
• Leadership and team management experience with ability to provide strategic planning and oversight
• Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices
• Track record of leadership roles delivering solutions within defined timeframes
• Experience working with a globally distributed team and managing off-shore teams

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

More About Perficient

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time.