Sr Business Analyst

Job Location(s) US-National | US-GA-Atlanta | US-MA-Somerville | US-IL-Chicago | US-CA-Irvine | US-GA-Alpharetta
Posted Date 1 month ago(9/14/2021 5:47 PM)
Job ID
# of Openings
Business Consultants/Business Analysts




Come join Perficient and our national team of technical consultants that delivers thrilling customer experience solutions for our Fortune 500 clients and some of the most recognized brands on the planet. You will learn from the best, working alongside talented Sitecore developers, architects, and marketers in a supportive and collaborative environment. You will be part of a software engineering culture at a growing, top consultancy in the market. We are focused on nurturing passionate consultants and developing future delivery leaders while continually building on our successes and evolving our approach. If you seek a mentoring environment, leading-edge technology, and challenging work, contact us today and make Perficient your career destination. 


About Our Sitecore / Optimizely Business Unit:  


We have been partnering with Sitecore for more than fifteen years. As one of just a few Platinum Sitecore partners in the U.S., we are dedicated to the partnership, to growing our team of Sitecore professionals, to growing the Sitecore community, and to our clients. Our team consists of more than eighty Sitecore-certified consultants and twelve Sitecore MVPs. We consistently receive awards for our work, including a 2018 Experience Award and previous awards for Site of the Year. Perficient believes so strongly in the capabilities of Sitecore that we have chosen to build and on the Sitecore platform. 


With a digital agency that is 400+ strong, we dream big. And we build beautiful, too, thanks to our growing team of Sitecore MVPs, years as a Sitecore partner, and deep roots as an established technology consultancy. Technology is at our core, and when fused with a team of talented content strategists, visual designers, and experience architects, we deliver on the complete vision and bring experiences to life. 


Perficient has offices in many major cities with hubs for the Sitecore / Optimizely team in Atlanta, Chicago, and Irvine. We are proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled. We also have a strong remote culture and much of our team works remotely. 


Job Overview:


The role of the Lead Business Analyst within the Sitecore / Optimizely practice at Perficient  is for individuals passionate about identifying and delivering the right Business solution for each client. Our Business Analysts have a keen Business orientation with an understanding of how technology can be effectively applied to meet a variety of Business needs.


The Lead Business Analyst is the primary contact between the business unit Subject Matter Experts and other teams, including 3rd party vendors to elicit, analyze, validate, document, communicate and manage high-level requirements for various programs and projects. These projects will mostly be initiatives to implement a customer website or enterprise level portals, requiring work efforts and collaboration across various lines of business and corporate functions within the Company, as well as 3rd party vendors. The Lead Business Analyst must understand business problems and opportunities in the context of the requirements and plays the lead role in providing direction, oversight, and coordination to high-level requirements management. Works towards measuring effectiveness and impact of change to the business.


The Lead Business Analyst works on project documentation of requirements to ensure the development and quality assurance teams can execute effectively and without blockages surrounding the requirements. The Lead Business Analyst uses, promotes and supports the effective execution and evolution of requirements management best practices for agile and waterfall methodology projects and supports the Company’s efforts in executing an agile environment and robust CMS solutions foundation.




  • Lead efforts of business analysts on a project of enterprise level size and mentor peers to deliver best results
  • Document requirements (business, user and software requirements — functional and nonfunctional) and establish traceability to the business vision

  • Ownership of documenting and articulating clearly for the project team what all those requirements are, and ensuring their understanding and use in execution of different phases of the program/project

  • Contribute to estimates of work and time required to complete projects and features

  • Play a critical communications role by interacting with SME from client side, as well as with development and testing personnel

  • Ensure the requirements are specified in a manner suitable for the intended audience and are understandable, unambiguous and capable of being implemented and tested

  • Work with the project manager and the business customer(s) to define requirements stakeholders, requirements conflict resolution procedures and the requirements team structure

  • Review and provide input if requirements have been met in terms of delivered functionality. Maintain relationship with Business Stakeholders and keep them up-to-date on current state of implementation

  • Responsible for ensuring change control and change management procedures are followed within the project team as they relate to requirements

  • Perform critical analysis of client business situations to develop recommendations and conclusions

  • Ability to change direction seamlessly and influence others to work through ambiguity with minimal impact on project results

  • Work with the project team to determine appropriate test plans, deployment plans and supports the product launch

  • Communicate with testing team and work close to make sure requirements are met and verified internally before functionality released to customers

  • Participate in the Quality Inspection process for all requirements

  • Play a role of Scrum Master on a project if needed
  • Participate in 360 reviews during retrospectives and annual performance evaluations


  • Bachelor’s Degree  or 10+years experience driving business objectives
  • 8+ years experience driving business objectives
  • 8+ years of Business Analyst experience delivering software implementations and/or software development projects working in all phases of the Software Development Lifecycle (SDLC)
  • 4+ years of client management experience with the ability to build relationships as a trusted advisor with good judgment and a willingness to be honest and candid in tough situations
  • Critical analysis and problem-solving skills with a focus on detail and quality
  • Action oriented and a team player with the ability to work efficiently in a fast-paced, dynamic, matrix management organization
  • Experience delivering business analysis and functional and technical project artifacts including Use Cases, User Stories, Requirements Definitions, Process Definitions, Requirement Roarmap Matrix,etc.
  • Experience with requirements analysis and management for in-house development projects (Agile and Waterfall) 
  • Experience leading the requirements management on multiple concurrent projects/programs
  • Demonstrated ability to assess risk, scope functional and nonfunctional requirements, and prioritize deliverables
  • Excellent communication skills with the ability to communicate across all levels of an organization
  • Proficient requirement meeting facilitator and presentation skills, demonstrated experience in facilitating sessions (5-10 people) using techniques to help define scope and requirements during the SDLC
  • Critical analysis and problem-solving skills with a focus on detail and quality
  • In-depth Knowledge and Experience of Business Requirements Analysis:  Methodologies, industry best practices, and tools.
  • Experience with Content Management Systems


Preferred skills and education:

  • Previous experience with Sitecore CMS is a plus
  • Degree in Computer Science or Engineering
  • Experience working in the consulting industry
  • Understanding of complex Internet based enterprise level applications
  • Experience working in an Agile environment
  • Track record of delivering on time, on budget, and meeting client commitments

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 


More About Perficient


Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient delivers vision, execution and value with outstanding digital experience, business optimization and industry solutions.


Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.


Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.


Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 


IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.




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