Healthcare Solutions Architect

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

Perficient is on a mission to help the Healthcare industry take advantage of modern digital solutions, data and analytics architectures, and patterns to improve the quality and affordability of care. We are a fast-paced, innovative team and we take pride in the quality of our people as well as our work. We are a relationship based and people focused environment. We are committed to creating a welcoming and rewarding workplace for clients and employees alike.  This is an excellent opportunity for the right individual to assist Perficient and its customers to grow the capabilities necessary to improve care through integrated digital solutions and, in the process, take their career to the next level.

Perficient currently has a career opportunity for a Healthcare Solutions Architect as part of our national healthcare team.  This job can be remote from any location in the continental US.

Job Overview:

The role of the Healthcare Solutions Architect is reserved for individuals who are passionate about identifying and delivering the right business solution for each client.  Our Healthcare Solutions Architects have a keen business orientation with an industry understanding of how technology can be effectively applied to meet a variety of healthcare business needs.

Our Healthcare Solutions Architect fills several different roles on our project teams, working with hospitals, health plans, and similar organizations to develop customer-centric digital solutions, leveraging a variety of business processes and technologies. The specific responsibilities vary for each client and each project. Key to the success of our Healthcare Solutions Architect is the willingness and desire to quickly learn the client’s business, the unique requirements of each engagement and to fill whatever role may be required to best support our client’s needs.

A Healthcare Solutions Architect thrives in challenging environments and accomplishes difficult assignments without significant supervision and instruction. Our Healthcare Solutions Architect can handle the stress of being accountable for delivery and: complete goals on time, practice strong attention to detail, persevere through tough obstacles, and does not get easily discouraged.

The Healthcare Solutions Architect is a key delivery point of contact and will be involved in the strategic planning of an engagement or helping the client make decisions about their future business objectives. The Healthcare Solutions Architect works directly with the entire project team and assists with daily operations exercising time management, communication, and collaboration in a fast-paced environment to ensure the successful delivery of projects. The Healthcare Solutions Architect will interface with Perficient leadership, technical and business delivery personnel, as well as vendors and customers on a regular basis.

Key Responsibilities

• Work with clients and end-users across the organization, to gather, understand, synthesize, prioritize, and define business requirements, leveraging healthcare experience and best-practice methods
• Create documentation to support the design and development of solutions, such as, but not limited to, user stories, business/product requirements documents (BRD/PRD), functional and non-functional specifications and documentation (FRD), and to-be process flows and traceability matrices, meeting notes, gap analysis, etc.
• Serve as the expert on industry/business and user requirements. Lead requirements sessions with the client and seek client approval for defined requirements/solutions.
• Facilitate and participate in internal development team’s quality reviews of requirements to ensure they are complete, consistent, comprehensible, feasible, and conform to standards and align with client business objectives

• Work with business analysts to manage and track the status of requirements and regularly communicate and coordinate with all stakeholders while navigating scope changes and adjustments to requirements as required
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Plan and lead the development of business strategies, as appropriate, to guide clients and inform requirements, leveraging all Perficient capabilities and offerings
• Provide/support healthcare thought leadership, best practices, and innovation within projects and across practice areas, by asking “have you thought about this?” questions to unlock opportunities to expand internal and client’s strategies
• Participate in key meetings with clients including stand-ups, iteration planning, sprint demos, and user acceptance testing review meetings as needed
• Provide project management support as needed (e.g., contribution to status reports, resource management and overall project tracking)
• Manage conflict resolutions both transparently and proactively by continually informing manager, team, and client of progress, issues, and concerns
• Cultivate highly functioning teams comprised of Perficient and client resources that recognize the value and expertise of all the different disciplines
• Collaborate with our DHS Leadership team and internal creative teams to build reusable client offerings
• Develop and quality review of RFPs, Proposals and Statements of Work
• Facilitate pre-sales discussions and present pitch with the client, as appropriate
• Ongoing business development during engagement delivery
• As applicable, act as a Product Owner for new products or major feature releases, as they arise. Provide leadership throughout the lifecycles of a product, guiding the understanding of the project team through design and development
• As deemed appropriate, will lead product demos – both sprint demos and demos during requirements gathering to facilitate ongoing progress conversations with the client/stakeholders and allow clients/stakeholders to react to progress to date and make mid-course corrections as needed

• Qualifications

  • Bachelor’s Degree.  Advance degree desired, ideally in healthcare and/or healthcare technology related field
  • 5+ years of professional service experience, with strong relationship management, and support experience
  • Minimum 5 years of consulting industry experience working with external clients
  • Healthcare industry experience in the provider and/or payer domain, ideally working with healthcare technology
  • Experience soliciting, gathering, analyzing, and synthesizing user input and requirements, guiding strategic solutions
  • Experience collaborating with business stakeholders – clinical, operational, technical, financial, etc.
  • Experience serving as a bridge between business team members and technical team members and be comfortable translating between the two
  • Strong executive-level client facing skills and the ability to communicate complex concepts with confidence to a non-technical executive audience
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
  • Analytical problem solving, project management, effective written and verbal communication, strong presentation skills, and strategic insight 
  • Proficiency with Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook).  Microsoft Visio and Project skills a plus
  • Ability to travel to assigned clients and internal meetings is required, when COVID-19 related travel restrictions are lifted
  • Must thrive in a fast-paced, dynamic environment while maintaining focus on key goals
  • An innate ability to identify digital trends, predict their impact, and preemptively provide strategic solutions for clients
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done

   

• Preferred skills and education:
  • Master’s Degree
  • Clinical background
  • Strategic planning skills (e.g., roadmap, governance models, journey mapping, etc.)
  • Project management experience
  • Agile scrum experience that includes collaboration tools such as JIRA, Azure Dev Ops, etc.
  • Consumer Portal Experience (brokers, employers, providers, patients, pharmaceutical, payers, insurers, etc.), Customer Relationship Management systems (CRM), Marketing Automation and Marketing Analytics background

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for several rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

More About Perficient

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

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