Service Desk Technician

Job Location(s) US-MO-St. Louis
Posted Date 2 weeks ago(11/21/2022 11:58 AM)
Job ID
# of Openings
Corporate - Internal IT Support




We currently have a career opportunity for a Service Desk Technician to join our team located in St. Louis, MO.  


Job Overview:

Provide tier 1 technical support to all Perficient employees and contractors while providing excellent customer service, satisfaction, and timeliness via telephone, remote access, desk side support and email. Troubleshoot software and hardware issues to resolution.  Escalation of unresolved issues to the appropriate 2nd or 3rd level support teams.


Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.




  • Respond to escalated end user problems in a timely manner relating to hardware, software, and peripherals to provide long-term, enterprise-wide, solutions.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Work on projects and tasks as assigned by supervisor.
  • Establish and maintain effective working relationships with management, coworkers, and the customer.



  • 3+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
  • Working knowledge of Microsoft Office suite.
  • Working knowledge of computer hardware and printers in an enterprise environment.
  • Highly self-motivated and directed.
  • Analytical and troubleshooting skills.
  • Superior listening skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present technical ideas in user-friendly language.

Preferred skills:

  • Bachelor’s degree with emphasis in computer science, math, or engineering
  • Active Directory administration
  • Microsoft Lync experience
  • A+ Certification
  • Network+ Certification
  • ITIL v3 Foundation
  • HDI Certifications

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 



Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.



At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.


We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.


Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.


Disability Accommodations:


Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.


Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 



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