Client Success Director

US-GA-Atlanta
2 months ago
Job ID
2017-3619
# of Openings
1

Overview

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

 

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

 

Perficient Digital currently has a career opportunity for a Client Success Director.

As a Client Success Director you will be a part of Perficient Digital, providing strategic leadership to our clients and internal teams. You will be responsible for driving and managing opportunities and ensuring both the client’s and Perficient’s business objectives are being achieved on key accounts.  The Client Success Director ensures customer satisfaction by forming strategic partnerships with key account partners to drive towards goals; providing a channel for regular and critical client communications; working closely with the project team to ensure successful project delivery; and ensuring all work is delivered as defined and promised. The ideal candidate is strategic, thoughtful and has a proven track record of partnering with clients to drive success.

Responsibilities

Overall ability to represent the strategic vision on projects, accounts, and relationships:

 

  • Ability to articulate and understand, at a strategic level, the key areas of a client’s business including marketing, sales, support, operations, delivery/distribution in business-to-business and business-to-consumer sectors.
  • Ability to articulate and understand at a strategic level all major components of the digital consulting life cycle, including technology, user experience, design, and measurement.
  • Relationship building and thought leadership within existing accounts, at conferences, and during company events.
  • Drive the delivery team and client collectively through a process that ensures a successful outcome.
  • Ability to discuss and review Perficient specific approaches and processes.

 

Solution Development, Presentation, and Contracting:

  • Strategic solution creation, direction and presentation to prospects and existing accounts.
  • Proposal ownership, including estimation and presentation.
  • Assist in the development and review of proposals, pitches and contracts.

 

Account Management, Tracking and Reporting:

  • Identify and execute the sales cycle on additional project opportunities.
  • Identify organizational, technical and market risks to account retention and growth.
  • Account growth (net new opportunities), including new divisions or departments.
  • Driving key measurements to measure project success to client’s business.
  • Ensure Margin Targets are being met pre and post-sale of projects
  • Ensure deliverables will meet or exceed client expectations
  • Performing weekly and monthly evaluation of project and team success based on a standard practice evaluation.
  • Manages and maintains an accurate pipeline for their accounts

 

Client Advocacy and Relationships:

  • Develop and grow existing and new relationships with key account partners
  • Ensure client’s business and account partners’ needs are being met.
  • Ensuring customer satisfaction.
  • Frequency communication and timely response to critical client needs.

Qualifications

Qualification:

  • 7+ years of delivery or management experience in a digital agency/consulting environment with a passion for consulting. 
  • 7+ years representing and delivering a strategic viewpoint on product, projects, or accounts,
  • 3+ years client advocacy experience, excellent client communication and presentation skills, and an ability to identify opportunities and needs, sell solutions and build consensus
  • Must possess strong collaboration, multitasking, and team leadership skills
  • Demonstratable knowledge of trends in web and mobile technology, content platforms, user experience, and digital delivery
  • Demonstratable knowledge of trends in marketing, sales, support, operations, delivery/distribution

Preferred Education:

  • Bachelor's degree in relevant field or relevant experience

 

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