Customer Support Engineer

US-LA-Lafayette
1 week ago
Job ID
2017-3868
# of Openings
1
Category
Technology Experts - Technical Consultant

Overview

Perficient

 

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

 

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

 

 

Perficient currently has a career opportunity for an Customer Support Engineer in our Lafayette, LA office.

 

 

Responsibilities

  • Role:

    We are seeking Customer Support Engineers to help customers who use our Clarity Connect contact center product, by answering questions about functionality, installation, and configuration, providing training and walkthroughs on product features, and resolving technical issues. We are looking for people who love talking to a variety of people and working with creativity and persistence to find solutions to their problems.

     

    Ideal Candidate:

    The ideal candidate for this position is highly motivated by the experience of helping people solve technical problems and get better use out of complex software, learning new technical skills and researching solutions using a variety of sources in order to do so.

     

    To be considered for this position, you must be:

      • A great communicator, whether in person, on the phone, or in writing
      • Motivated by the opportunity to help people solve problems
      • Interested in spending the majority of your day talking to customers and helping them use and troubleshoot our software
      • A quick and self-directed learner, excited about learning new things
      • Persistent and creative at finding solutions on your own; someone who can use online help, Google searches, and trial and error to figure out a problem you haven’t encountered before
      • Organized and reliable at completing assigned tasks on time
      • Generally comfortable with technology and operating complex computer software

     

    Entry-level candidates are welcome; we will train you on the technology if you have the right interests, qualities, and are motivated to learn.

 

Qualifications

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

 

More About Perficient

 

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

 

Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

 

Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

 

IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.

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