Manager, Business Applications

Job Location(s) US-MO-St. Louis
Posted Date 1 month ago(1/18/2018 10:58 AM)
Job ID
# of Openings
Corporate - Internal IT Support




At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.


We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.


Perficient currently has a career opportunity for a Manager of Business Applications in our Corporate office in St. Louis, MO.


The Manager, Business Applications is responsible for the stewardship of mission-critical software-based business solutions in use by a portfolio of business accounts, where a business account represents a specific Perficient business unit or the broader Perficient enterprise. These business solutions are intended to facilitate/optimize key workflows and processes of their business users and the Manager, Business Applications is charged with regularly gauging whether this expectation is being met and proactively engaging in remediation efforts when technology solutions are falling short.

The Manager, Business Applications leads the IT Business Applications team and manages the evaluation, planning, and implementation of software-based business solutions on behalf of his/her business constituents. This individual is also responsible for maintaining an ongoing dialogue with key stakeholders to deliver a line of sight into the evolving business needs so that IT can effectively anticipate how to best support the medium- to long-term technology needs of the business.

The Manager, Business Applications is also responsible for providing guidance, training, and mentorship to junior members of the IT Business Applications team. This role has hands-on daily interaction with key management across the business unit including General Managers, Directors, Project Managers, and Business Development Executives.



  • Directly manages a team of resources that might be remote. Insures they are trained and understand their role
  • Develops measureable and obtainable goals for each team member and monitors on a consistent basis using key performance indicators
  • Acts as a career mentor and provides constructive feedback in timely manner
  • Works closely with Perficient PMO to scope, cost, prioritize and resource projects with business solution resources
  • Nurtures skills in team members and helps to develop internal talent
  • Coordinates and collaborates with other IT resources and team members on daily issues and/or project related tasks
  • Develops a detailed understanding/awareness of the workflows and processes that take place within assigned business accounts; leverages that knowledge to provide informed recommendations to business stakeholders regarding the practical use of technology
  • Guides business stakeholders through the process of evaluating specific technologies that can impact how they do their day-to-day work (i.e. technology/software/vendor evaluation and selection)
  • Guides business stakeholders in gaining clarity and effectively articulating specific business needs where technology can have an impact (i.e. requirements gathering)
  • Collaborates with IT teams to effectively translate business requirements into functional requirements for application customization and technical requirements for system connectivity that engineers and developers can understand and take concrete action on. Manage the process for handling changing business requirements through the course of active IT projects
  • Contributes to the configuration of system settings and options where applicable, plans and executes required testing strategies
  • Organizes and conducts vendor demonstrations or prototypes to vet solution applicability
  • Develops and facilitates the execution of work plans for IT projects; regularly communicates timelines and sets expectations of business stakeholders throughout the end-to-end process
  • Manages the process for handling changing business requirements through the course of active IT projects
  • Regularly monitors the “health” of technology solutions for assigned business accounts; facilitates escalation procedures when a critical issue impacts an active technology solution
  • Evangelizes the standards and processes that IT uses to evaluate, implement, and support software-based business solutions with key stakeholders from assigned business accounts
  • Communicates scheduled updates for technology solutions to business users in a timely manner; facilitates planning efforts of business accounts by effectively articulating potential impacts on day-to-day work
  • Supports negotiations for licensing and maintenance fees with 3rd party vendors



  • Bachelor’s degree from an accredited university; graduate/advanced degree and/or PMP certification highly preferred
  • 8+ years of experience working with clients in a consultative manner to solve business problems using technology and data-driven techniques
  • Proven ability to “delight” clients through excellent customer service
  • Proven ability to apply critical thinking with natural curiosity to distill detailed functional requirements for technology solutions based on input from business users 5+ years of leading people on project or teams
  • Excellent written and verbal communication skills with a proven ability to translate technical or abstract concepts into a narrative that is intuitive to clients
  • Proven ability to present complex data in a visual format that is intuitive to clients
  • Proven ability to manage projects in a self-directed manner
  • Strong knowledge of CRM, HR, and Financial business process
  • 5+ years Expertise with design, implementation, and support of CRM, HR, and Financial business applications – Oracle EBS preferred
  • Strong expertise in Microsoft Project, Excel, Word, PowerPoint, and Sharepoint
  • Hands-on expertise with BI/reporting tools preferred
  • Familiarity with data warehousing concepts preferred
  • Ability to work independently, take initiative, set priorities and see projects through to completion
  • Ability to work well with others under deadline situations and respond to changes in priorities


Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 


More About Perficient


Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.


Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.


Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.


Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 


IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.



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