Client Services Director

Job Location(s) US-IL-Chicago | US-MO-St. Louis
Posted Date 4 weeks ago(1/25/2018 3:17 PM)
Job ID
2018-4293
# of Openings
1
Category
Sales

Overview

Perficient

 

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

 

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

  

Perficient currently has a career opportunity for a Client Services Director.  This position is supporting one of our top accounts which is located in Illinois (must be able to be at client site 50% of their time).  Preferred locations for this person would be in: Illinois, Missouri or Ohio.

 

Job Overview:

Perficient currently has an exciting opportunity for a Client Services Director. The Client Services Director is a senior leadership position with the skills and experience to lead our largest, most strategic engagements while also serving as a key participant in the business leadership of the business unit. This individual will have overall responsibility for the strategic leadership of client engagements from a delivery perspective. Additionally, work closely with our sales team, and be responsible for ongoing client development and relationship management activities.  

 

Responsibilities

  • Provide account leadership overseeing delivery of all professional services
  • Responsible for the strategy, vision and continued growth of named account
  • Ability to lead the business development efforts from a delivery perspective
  • Ensure satisfied customers through excellence in delivery
  • Establish and maintain account strategic plans
  • Leverage the Perficient full portfolio of services to provide meaningful help to clients
  • Foster long-term client partnerships  

Qualifications

  • Minimum 3+ years experience leading large distributed account teams (team size of 75+)
  • Accomplishments in growing account teams and revenue year over year
  • 10-15+ years experience in a delivery role who has led multi-million dollar accounts
  • Skilled in establishing and executing account plans
  • Experience in a professional services consulting organization
  • Experience (pre-sales support or direct sales) selling professional services
  • Superior knowledge of software development methodologies, with particular emphasis on Agile
  • Some level of experience in previous roles including solution architect, program manager, business analyst
  • Superior problem solving, organizational, decision-making, written, oral and interpersonal skills.
  • Experience managing the proposal process and pursuit teams in a consultative, solution-based sales model
  • Strong client relationship management skills
  • Ability to travel up to 50+%
  • Bachelor’s degree (advanced degree preferred)

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

 

More About Perficient

 

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

 

Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

 

Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

 

IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.

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