• Agency Client Partner

    Job Location(s) US-GA-Atlanta
    Posted Date 4 weeks ago(9/26/2018 4:47 PM)
    Job ID
    2018-5952
    # of Openings
    1
    Category
    Business Unit Leadership
  • Overview

    Perficient

     

    Perficient Digital is an agency purpose-built to help companies who believe that Customer Experience (CX) is the defining strategic imperative of our day. Our full-service offering is flexible and designed to tackle our customers’ ever-changing, ever-increasing business challenges, making sure our execution never fails the strategic vision. These things are not mutually exclusive; we see them as one. Guiding choices, inspiring opportunities and fueling the customer experience takes clarity. But an increasingly noisy, complex business environment often clouds the vision of marketers today. The Age of the Customer is here to stay – for many, a “make or break” business environment where every customer interaction shapes your brand, day in, day out.  Make or break . . .  Proud to say we’re skilled at the former.

     

    We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven and fulfilled.

     

    END-TO-END IS JUST THE BEGINNING

     

    If the fusing of powerful technology and management consulting with insightful agency strategy and creativity is a new convention, we’ve already broken it. How? Because to us, “End-to-End” is the price of entry for executional delivery. Our full-service Agency is designed to tackle our clients’ ever-changing, ever-increasing business challenges by making sure the executional means never fail the strategic vision.

     

     

    We are a leading-edge digital agency where team members build their careers solving complex and interesting business problems for great brands and clients. Our team is comprised of 200+ experienced strategists, media planners, design pros, data scientists and engineers. Clients love us because we fuse strategy, creative and technology into data-driven solutions – and we bring the full weight of a tech-savvy consulting firm to support our best-of-breed agency.

     

    Perficient Digital currently has a career opportunity for a Agency Client Partner in our Perficient Digital Enterprise Mobile group located in Midtown Atlanta.

     

    As an Agency Client Partner you will be a part of Perficient Digital’s Enterprise Mobile practice providing strategic leadership to our clients. You will be responsible for driving and managing opportunities and ensuring Perficient’s business objectives are being achieved on key accounts on mobile and responsive web projects utilizing tools such a


    The Agency Client Partner also ensures customer satisfaction by measuring project successes and communicating to the client; by being a customer advocate; and by ensuring scope is delivered as promised.

     

     

    Responsibilities

    Overall ability to represent the strategic viewpoint on projects, accounts, and relationships:

     

    • Ability to articulate and understand at a strategic level all major components of the technology consulting life cycle, including technology, user experience, design, and measurement.
    • Ability to discuss and review Perficient specific approaches and processes.
    • Relationship building and thought leadership within existing accounts, at conferences, and during company events.
    • Drive the delivery team and client collectively through a process that ensures a successful outcome.

     

    Solution Development, Presentation, and Contracting:

    • Timeline follow-up and frequent client interaction. 
    • Solution creation and presentation to prospects and existing accounts.
    • Proposals, including estimation, ownership and presentation.
    • Assist in the development and review of proposals, pitches and contracts.

     

    Account modelling:

    • Identifying and executing the sales cycle on additional project opportunities.
    • Political, organizational, and market risks to account retention and growth.
    • Account growth (net new opportunities), including new divisions or departments.

     

    Tracking and Reporting:

    • Driving key measurements for project success.
    • Margin Targets are being met pre and post-sale of projects
    • Ensure deliverables will meet or exceed client expectations within the budget and scope of the project. 
    • Billing and invoicing are complete and follow up on outstanding or past due invoices as directed by our accounting team. 
    • Performing weekly and monthly evaluation of project and team success based on a standard practice evaluation.

     

    Client Advocacy:

    • Ensure original solution and clients business needs are being met.
    • Ensuring customer satisfaction.
    • Timeline response to critical client needs.

    Qualifications

    • 7+ years of technical delivery or management experience in an agency/consulting environment with a passion for consulting. 
    • 7+ years representing the strategic viewpoint on projects, accounts, and relationships, solution development, presentation, contracting, account modelling, tracking & reporting, and client advocacy experience. 
    • Must demonstrate excellent client communication and presentation skills to gather requirements, sell designs and build consensus
    • Must possess strong collaboration and practice leadership skills
    • Strong multitasking abilities and team leading skills
    • Deep knowledge of trends in technology, experience, and digital across mobile, tablet, and web

    Preferred Education:

    • Bachelor's degree in relevant field

     

    Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

     

    More About Perficient

     

    Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

     

    Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

     

    Perficient is an award-winning IBM Premier Business Partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, an Adobe Business Solution Partner, and a Salesforce Gold Consulting Partner.

     

    Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

    #LI-MR

     

    Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed