• Associate Technical Consultant

    Job Location(s) US-MI-Livonia
    Posted Date 3 months ago(11/6/2018 3:13 PM)
    Job ID
    # of Openings
    Technology Experts - Technical Consultant
  • Overview



    At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.


    We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.


    Want to learn some of the hottest technologies around right now, such as Adobe AEM, Google Apps, Amazon Web Services, Salesforce...?  Perficient currently has a career opportunity for an Application and Production Support Consultant in our Livonia, MI, office.


    Usually a major in computer science, engineering or an engineering degree with programming coursework and an interest in being a software developer, the Associate Technical Consultant builds world class software applications for some of the country’s largest companies. 



    • Ability to collaborate, manage, and communicate with the Production Support Delivery Teams, IT Development teams, Leadership, and Clients on multiple projects.
    • Manage the Incident and Problem reporting process for all production issues and escalate/interface to various teams to facilitate the management of resolution.
    • Act as a liaison to business clients communicating status and providing periodic updates on all high severity problems and issues impacting the business. Provide guidance on common process and procedures.



    • Bachelor’s degree in a technical discipline
    • Ability to performs final Production Support testing of all enhancements and manages the change control process for IT operations. Oversee the Production Environment and Change Control governance processes.
    • Ensure all builds launch successfully, metrics are captured, process improvements and efficiencies are being identified and implemented.
    • Experience in AEM (CQ5) application from setup infrastructure to trouble shooting issues.
    • Perform gap analysis between existing systems and collaborate with development teams to implement improvements where required.
    • Track, and report on support requests and priorities, ensuring that all issues are resolved in a timely and thorough manner.
    • Perform root cause analysis and trend reporting on all issues.
    • Responsible for the day-to-day operation of the entire production systems along with responsibility for the Release Management function that manages and controls the application migrations from development, QA, and ultimately to Ford production environments.
    • Provide support for IT's Transformation Initiatives by continuously looking for process improvement opportunities and subsequently working to formulate, communicate, and implement new and updated common practices and methods.
    • Ensures first response "triage", analysis, and resolution of incident report tickets submitted by all teams within agreed upon service level agreements.
    • Development background is a plus.


    Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 


    More About Perficient


    Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.


    Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.


    Perficient is an award-winning Premier Level IBM Business Partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, an Adobe Business Solution Partner, and a Salesforce Platinum Consulting Partner.


    Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.


    Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 




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