• Director of Client Services

    Job Location(s) US-MI-Ann Arbor
    Posted Date 1 month ago(11/5/2018 6:39 PM)
    Job ID
    # of Openings
  • Overview



    Perficient Digital is a digital agency purpose-built to help companies that believe Customer Experience (CX) is the defining strategic imperative of our day.


    To meet this challenge, we’ve built a full-service offering and end-to-end capability that is molded to our customers’ ever-changing, ever-increasing business challenges, making sure our execution never fails the strategic vision.


    These things are not mutually exclusive; we see them as one. Guiding choices, inspiring opportunities and fueling the customer experience takes clarity. But an increasingly noisy, complex business environment often clouds the vision of information and marketing executives today. The Age of the Customer is here to stay – for many, a “make or break” business environment where every customer interaction shapes your brand, day in, day out.


    Perficient is proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our network of offices across North America that have allowed us to create hubs of specialties that keep our office culture more focused and entrepreneurial but allow us to tap into resources across offices to deliver full solutions and foster a collaborative spirit. This is what sets us apart and keeps our colleagues impassioned, driven, and fulfilled.


    Perficient Digital currently has a career opportunity for a Director of Client Services in our Ann Arbor office.


    Job Overview:

    As a Director of Client Services, you will be part of the backbone that drives Perficient Digital’s revenue and growth - managing upper-tier accounts that look to Perficient to unlock their customer experience through digital marketing, e-commerce, online presence, mobile apps, and more. You will both lead teams on top-tier accounts in solution strategy and delivery in collaboration with other leaders in the agency to properly assess and scope work, assemble the right ongoing team, guide the client’s or project’s digital strategies, and ensure a high caliber of work is delivered as promised. Additionally, you will assist and manage a local team of Client Partners covering a portfolio of accounts.




    • Represent the strategic vision of the agency on projects, accounts, and relationships
    • Establish priorities in collaboration with client and help team adapt to changes in scope, priorities, and challenges
    • Deliver key communications and timely responses to critical client needs
    • Develop and grow existing and new relationships with key account partners
    • Ensure teams are appropriately staffed, serving as team lead managing team growth, direction, and turnover
    • Ensure Margin Targets are being met pre- and post-sale on projects
    • Drive solution direction and presentations to both prospects and existing clients
    • Travel as needed in support of a top-tier account including occassional travel to other Perficient agency locations including Georgia, Wisconsin, St. Lousi and Michigan where remote resources and executives may be located. Travel is expected to be no more than 25-50% (one or twice a month) and will be focused on Detroit-area account services.


    • 10+ years delivery or management experience in a digital  product role, or agency/consulting environment
    • 5+ years representing and delivering a strategic viewpoint on product, projects, or accounts
    • Can demonstrate excellent client communication and presentation skills to sell solutions, inspire new ideas, gather key requirements, and build consensus
    • Must have experience working with executive-level clients
    • Able to articulate and understand at a strategic level all major components of the digital consulting life cycle, including technology, user experience, design, and measurement
    • Experience assembling and leading a digital product or delivery team
    • Must possess strong collaboration and team leadership skills
    • Desire and ability to thrive in a fast-paced environment on multiple projects in various phases and under tight deadlines
    • BA/BS in a related or interesting field

    Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 


    More About Perficient


    Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.


    Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.


    Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.


    Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 



    IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.






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