• Client Services Executive

    Job Location(s) US-MI-Livonia
    Posted Date 2 weeks ago(1/4/2019 10:48 AM)
    Job ID
    2019-6607
    # of Openings
    1
    Category
    Sales
  • Overview

    Perficient

     

    At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

     

    We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

     

    About Our Perficient Office

    Perficient’s metropolitan Detroit office in Livonia delivers solutions to enterprise customers across Michigan and in Northwest Ohio.  Our office is home to over 100 colleagues working with high-profile clients in industries including automotive, digital marketing, healthcare, manufacturing, and financial services.  Project work spans the Perficient portfolio and includes content management, business integration, custom application development, business intelligence, portals, business process management, and mobile.  The office also houses a sizeable quality assurance and support services team. Project engagements can extend across the geography or across the region to include our Perficient Digital agency colleagues in Ann Arbor.

     

    Perficient is currently looking for a Client Services Executive for our Detroit, MI, office located in Livonia, MI.
     

    Job Overview:

    The Client Services Executive role at Perficient addresses the fundamental concerns of leadership, sales and operations for Strategic and Enterprise Accounts.  This includes establishing and executing the account strategic direction; building the team; establishing new solutions/offerings; maintaining and expanding account position, revenue and profit; and ensuring customer satisfaction.

     

    Responsibilities

    • Establish and communicate strategic direction for the account
    • Lead account team in establishing, maintaining and executing the Strategic Account Plan
    • Build and grow client relationships at senior levels, writing and negotiating client proposals and contracts, and managing the overall delivery of client engagements
    • Maintain revenues within existing customers/departments
    • Identify new opportunities within existing customers/departments and propose relevant Perficient services
    • Partner with Business Development team in selling existing and new services to new customers/departments
    • Lead a portfolio of projects spanning multiple customer groups/departments
    • Ensure customer satisfaction
    • Develop and manage the account team
    • Ensure profit margins (including time/expenses)
    • Manage revenue backlog and contribute to pipeline forecasting

     

    Qualifications

    • Bachelor’s Degree and 15-20 years of industry or professional services consulting experience
    • Experienced as a Client Partner, Account Manager, or Delivery/Solution Lead
    • Experience in one or more of the following:
      • Industry experience: Automotive, Healthcare, Consumer Markets, High Tech, Insurance, Manufacturing,
      • Previous experiences in: Technology, Business Analysis & Consulting, Program and Project Leadership, Sales
      • Solution selling experience: Omni-channel commerce, content management, user experience, integration, etc.
    • Self starter with solid relationship building skills, presentation and communication skills, and a proven track record winning/closing new business at the VP, SVP, and C-levels
    • Experience leading multi-disciplinary teams (Technology, PM, QA, creative, business SME’s, strategy)
    • Track record of achieving and exceeding client revenue and profitability goals
    • Thought leadership or speaking experience showing demonstrable experience in a subject area.

     

    Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

     

    More About Perficient

     

    Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

     

    Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

     

    Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

     

    Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

     

    IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.

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