• Client Success Manager

    Job Location(s) US-MT-Bozeman
    Posted Date 1 month ago(7/19/2019 11:57 AM)
    Job ID
    # of Openings
  • Overview



    Perficient Digital is an agency purpose-built to help companies who believe that Customer Experience (CX) is the defining strategic imperative of our day. 


    Our full-service offering is flexible and designed to tackle our customers’ ever-changing, ever-increasing business challenges, making sure our execution never fails the strategic vision. These things are not mutually exclusive; we see them as one. Guiding choices, inspiring opportunities and fueling the customer experience takes clarity. But an increasingly noisy, complex business environment often clouds the vision of marketers today. The Age of the Customer is here to stay – for many, a “make or break” business environment where every customer interaction shapes your brand, day in, day out.  Make or break . . . Proud to say we’re skilled at the former.


    Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.


    Perficient is proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.


    Perficient Digital currently has a career opportunity for an Client Success Manager in our MTS office located in Bozeman, Montana.


    Job Overview:

    The role is to manage a portfolio of assigned clients, develop new business from existing clients and ensure preservation of client accounts.




    • Builds credibility and cultivates a strong working relationship with client, becoming a resource and partner who can easily demonstrate familiarity with the client business, offerings, key performance indicators, go to market strategy, and marketing goals
    • Discovers client’s business needs and proposes appropriate solutions
    • Connects with key client business executives and stakeholders, ensuring success visibility
    • Manages client expectations and project scope as single point-of-contact
    • Performs client planning in partnership with Strategists
    • Schedules and leads all meetings, developing agendas, debriefs and action items
    • Up-sells and cross-sells to grown client account by negotiating contracts and change orders, closing agreements to maximize profit
    • Pitches all projects and pricing after initial sale
    • Responds to complaints and resolves issues aiming for client contentment and the preservation of the company’s reputation
    • Reviews invoices from PMs to ensure correct billing is sent out each month
    • Interacts with clients needing basic levels support and guidance.


    • A strategic mindset, a passion for innovation and agile responsiveness
    • Detail oriented with strong organizational skills that can be leveraged while managing multiple clients at a time
    • Results-driven with a promotional mindset, finding creative ways to grow a book of business
    • Excellent written and verbal communication skills
    • Excellent listening, negotiation and presentation skills
    • Proven ability to create and build relationships
    • Bonus:
    • Experience working within the B2B marketing ecosystem (players, technology, trends)
    • 2+ years of professional experience with a combination of the following or equivalent technologies:
    • CRM systems like Salesforce.com, Oracle, SAP, Microsoft Dynamics
    • Marketing automation systems like Marketo, Eloqua, Pardot, HubSpot
    • Email service providers like Constant Contact, MailChimp, VerticalResponse 

    The position is in Bozeman, Montana and offers a comprehensive benefits package.


    Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 


    More About Perficient


    Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.


    Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs.  Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.


    Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.


    Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 


    IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.


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